Refund Policy

1. Money-Back Guarantee

We offer a 14-day money-back guarantee for all new customers on their first subscription purchase. If you're not completely satisfied with ShadowPhone within the first 14 days, you can request a full refund—no questions asked.

This guarantee applies to first-time purchases only. Renewals and additional purchases are subject to the standard refund policy below.

2. Eligible for Refund

3. Not Eligible for Refund

4. How to Request a Refund

To request a refund, please follow these steps:

1. Email our support team at billing@shadowphone.com
2. Include your account email and order/invoice number
3. Briefly explain the reason for your refund request
4. We'll process your request within 3-5 business days

5. Cancellation Policy

You may cancel your subscription at any time through your account dashboard or by contacting support. Upon cancellation:

• You'll retain access until the end of your current billing period
• No refunds for unused time on cancelled subscriptions
• Your data will be retained for 30 days after cancellation
• You can reactivate your account within 30 days without losing data

6. Annual Subscriptions

For annual subscriptions, the 14-day money-back guarantee applies from the date of purchase. After 14 days, no refunds will be issued for annual subscriptions, including partial refunds for unused months. We recommend starting with a monthly plan if you'd like to try our Services before committing to an annual subscription.

7. Chargebacks

If you initiate a chargeback instead of requesting a refund through our process, your account will be immediately suspended. We encourage you to contact us first—we're committed to resolving any issues fairly and promptly.