Get help with a
ShadowPhone service

This page publishes no live service telemetry or incident history. Contact support for information about a service issue affecting your workspace.

Troubleshoot an issue

Start with setup guides and answers for common device, account, and workflow questions.

Send the affected feature, approximate time, and any relevant run or device details to support.

Include enough context to reproduce the issue, but remove passwords, tokens, recovery codes, and other secrets before sending files or screenshots.

The affected feature or workflow

Approximate time and time zone

Relevant run or device identifiers

Redacted logs or screenshots

Send the details to the support team so they can review your report directly.